Shipping and Delivery

Last updated: October 02, 2024

​

We have established partnerships with reputable delivery aggregators such as GoSwift, iThinkLogistics, and Shiprocket to handle the shipment of domestic orders. These aggregators work with reliable carriers including FedEx, Aramex, DHL, Blue Dart, Delhivery, Shadowfax, XpressBees, Ekart, DTDC, Amazon ATS, Ecom Express, Smartr Logistics, Gati, and Critical Log, depending on the pin code connectivity in your area.

Once your order is shipped, you will receive a tracking ID via email or SMS, allowing you to monitor the progress of your package.

​

For ready-to-ship items, the estimated delivery timeline is 5 to 7 calendar days, taking into account your location. Our team will process your order within 2 working days. In the event of any delays, we will proactively communicate with you to keep you informed.

​

We are pleased to offer free shipping for prepaid orders above INR 600. For orders below INR 600, a flat shipping charge of INR 150 will apply. However, please note that we may provide free shipping on a discretionary basis in certain cases.

​

We are committed to ensuring a smooth and efficient delivery process for your orders. If you have any further questions or concerns regarding shipping, please feel free to reach out to us.

​

Returns and Exchanges

We strive to provide superior products and ensure customer satisfaction. While we maintain a no returns or exchanges policy for most items, we do accept returns for defective products. We are committed to resolving any issues that may arise with your order. Additionally, if you receive a damaged or incorrect product, please reach out to our dedicated team for assistance.

​

To initiate the process, kindly contact us through either of the following channels:

​

Email: hey@sneakyleather.com
Phone: +91-9901350196

​

We kindly request that you notify us within 72 hours of receiving your order. Our team will promptly address your concerns and aim to provide a resolution within 24-48 hours.

​

Thank you for choosing our products. We appreciate your understanding and cooperation as we strive to deliver the highest quality and exceptional service.
 

Missing Packages and False Delivery Disputes

In the unfortunate event that your order is lost in transit or the tracking status indicates delivery but you have not received it, we are here to assist you. Please take note of the following guidelines to initiate the resolution process:

1. Contact us promptly: If your package is marked as delivered but you have not received it, please reach out to us within 48 hours of the delivery status update. You can contact us via WhatsApp at +91-9901350196 or email us at hey@sneakyleather.com. When emailing us, please include "Lost/False Delivery" in the subject line.

2. Delivery dispute initiation: Upon receiving your notification, we will promptly initiate a delivery dispute with our logistics partner. This process involves collaborating with them to investigate the situation and locate your package.

3. Time limit for reporting: To ensure the effectiveness of the investigation, please note that we can only accept requests for delivery disputes within 48 hours of the package being marked as delivered. Requests received after this time limit will not be accepted.

4. Proof of delivery and investigation: Once the delivery dispute is initiated, we will work with our shipping partner to obtain proof of delivery and conduct a thorough investigation. We will keep you updated on the progress and any relevant findings.

5. Non-monetary responsibility: While we make every effort to find a resolution, it's important to note that we cannot be held responsible monetarily for lost or stolen packages. We sincerely apologize for any inconvenience caused but we cannot issue replacements or refunds in case of denied disputes.

We understand the importance of your order and will do our best to assist you throughout this process. Thank you for your understanding and cooperation.
 

Incorrect Address and Costs Incurred

If a customer provides an incorrect address or contact details resulting in a return-to-origin (RTO) situation, the customer will be responsible for both the RTO and forward shipping costs. If a refund is requested, these costs will be deducted from the refund amount, and the remaining balance will be refunded to the customer.